Outrageous Cabins LLC. &
Country Pines Log Home Resort
Please read over this form in its entirety, which explains our rental policies and procedures.
Upon booking, all reservations require a 50% payment of your total rental charges and applicable sales taxes to confirm your stay; dates cannot be held without a confirmation payment to secure the reservation. If the reservation is being made within two weeks, fourteen days of the scheduled check-in date, the full amount is due at the time of booking. All reservations will require an electronic signature agreeing to our rental policies stated in this form, which will either be required to sign during the booking process of your reservation or after the booking process has been completed, which will be sent to the registered guest’s email, depending on which booking platform the reservation is being made on. The Rental Agreement will need to be signed before any reservation can be considered complete; guests will not be able to check into their cabin on the day of their scheduled arrival if the Rental Agreement has not been signed. Under the circumstance in which your reservation is booked through a 3rd party’s website (Vrbo or Airbnb) or through a representative directly, it is the guest’s responsibility to make sure the Rental Agreement email is received, reviewed, and signed before they are able to receive check-in information, the day of their scheduled arrival.
Refusal to Rent:
We reserve the right to refuse to rent a cabin to anyone under the age of 25 years old or groups with most persons being under the age of 25 years old, for any reason. If reservations staff accepts a reservation under these circumstances, please reference the Security Deposit section directly below. Our company also reserves the right to refuse to rent to any guest or group of guests who mistreat our staff or any of our properties and/or the area that surrounds them, as decided necessary by our staff/management team.
If the right to rent has been approved, a Security Deposit may be applicable upon booking a reservation, for any party that does not have a person 25 years or older able to check-in or a large party with many persons under the age of 25 years, in this circumstance, even if there is a person 25 or older able to check in. The Security Deposit is a refundable deposit that will be refunded upon a successful, clear inspection of the cabin after guest departure. The cabin must be in the same pre-rented condition, with zero damages to the property, to obtain the complete Security Deposit amount; full or partial deposit refunds will not be processed prior to a complete inspection of the cabin performed by our staff on the day of check out. If there are any damages to the cabin or misplaced items, Outrageous Cabins/Country Pines Log Home Resort is subject to keep partial or full deposit balance as seen fit by management based on inspection findings. All Security Deposits will be charged upon booking the reservation using a valid credit or debit card; deposits cannot be paid in cash upon check-in, as we cannot promise to complete a full inspection directly after check-out, meaning guests would be required to wait until the inspection can be performed in order to receive the appropriate deposit amount, if applicable, which could extend to 3PM EST the day of departure. The amount of this deposit will be based on the number of guests in each party and the size of the cabin they will be occupying.
Final payments are processed two weeks, fourteen days, before your scheduled check-in date. All final payments will AUTOMATICALLY be charged to the most recent card on file on each reservation’s individual due date; this due date is displayed on each invoice. Once the payment has successfully been processed, a second copy of the invoice will be sent by email, showing a zero balance, and confirming a paid-in-full status. Guests DO NOT need to call or email our office to process their remaining balance. If any guest wishes to pay cash towards the final payment, a communicated and approved request between you and the office staff is necessary for notation purposes, this way avoiding any charges being processed using the card on file. Please keep in mind, we do not keep any cash in our office for the security of our reservations staff; exact change will be required to make the final payment. If exact change cannot be given by the guest, it is in full understanding that the remaining change due must be forfeited.
FOR ALL PAYMENTS: We DO NOT accept checks of any kind (such as personal, business, cashiers or certified); cash can only be accepted for confirmation payments (initial booking amount) if that payment is being made directly at our office to secure the cabin; debit/credit cards (VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER) are the only accepted forms of payment when the reservation is being booked online or over the phone. Please keep in mind, our system will also reject any Gift Card VISA’s as well as pre-paid cards when processing payments. Sales tax is charged and collected with all payments for all services booked through the rental company. If a payment is processed unsuccessfully, our staff will actively pursue contacting the reserved guest before a solution is rendered, such as the reservation being cancelled. Please be assured, we will not modify or cancel any reservation booked without the request or direct consent of the reserved guest, UNLESS there are insufficient funds placed towards the reservation, accompanied with multiple attempts to communicate these concerns, but are continuously unsuccessful in reaching the guest.
All monies paid are 100% refundable less a $45.00 cancellation fee if cancelled fifteen days or more prior to your scheduled arrival date. If the reservation is cancelled within the two weeks, zero to fourteen days, of your scheduled check-in day, the $45.00 cancellation fee plus the first night’s rental charge, minus applicable sales taxes, will be considered as the full cancellation charge. Total cancellation fees will be issued through an electronically generated “Guest Credit” code that is immediately emailed to the guests email on file once the reservation cancellation has been processed. Guest Credits: Guest Credits are obtained when a reservation is cancelled and a cancellation fee is applied. This credit is to be redeemed towards a reservation one calendar year from the original cancellation date; Guest Credit code and value will be notated on the email. Once the Guest Credit has expired, we are unable to extend the expiration date to a later date; it is the responsibility of the guest to redeem this credit within the timeframe of its validity. Should another reservation be made without the guest credit applied and then proceeds to pass the expiration date, you have forfeited that monies; refunds will not be offered in this circumstance. Guest Credits are non-transferable; the name on the credit must also be the name that is shown on the reservation for the credit to be accepted by our office. Only one Guest Credit is to be applied per reservation. We cannot separate credit values to use on multiple reservations during the same visit or to use towards individual visits on separate occasions. If a reservation has been booked with a Guest Credit applied and that reservation is cancelled, the existing credit will simply return back to “non-redeemed” status with the original cancellation dates connected to the credit, the dates of the cancelled reservation that created the Guest Credit initially, and a new Guest Credit will be created based on the new cancellation conditions. Credits cannot be used to hold a reservation, meaning the entire confirmation amount, half of the reservation total, would be required to be processed on a card before applying the credit value. Should the value of the Guest Credit be greater than the confirmation amount required to be processed on a card before applying the credit, the credit will be applied initially and then the remaining balance will be charged to the card, leaving your reservation paid-in-full. Should a reservation be made with a grand total equaling to LESS THAN the credit amount being applied, the guest understands that a new credit cannot be created reflecting the remaining balance of the credit being applied, meaning the remaining monies will be forfeited. For example, should a guest apply a $500 credit towards a $400 reservation total, they understand that the remaining balance of $100 will be forfeited, as we cannot split any Guest Credit’s into a new credit for the remaining monies that are unused.
Check-in time begins at 3PM EST and while we make every effort to have each cabin ready by 3PM there could be a slight delay during PEAK SEASONS, which would result in a later check-in time. We do not offer compensation or allow guests to extend their check-out time upon departure should this situation arise, as we cannot continue the inconvenience of a later check-in time resulting in a later check-out time with future guests. We will still require check-out procedures to be followed in accordance with our stated policies. Our guest’s understanding and patience is greatly appreciated should this exceedingly rare circumstance occur. Guests are not required to check into the office before arriving to their cabin on the day of their scheduled check-in to receive the details of their cabin. Cabin information (cabin address, door code, wi-fi login, etc.) will be provided to every guest through email or physically at our office, should the guest not have access to their email during travel. Keep in mind, due to the uncertainty of email delivery into the “Inbox” folder, emails sent may be delivered to the “Spam” or “Junk” folders by default, so we advise these tabs to be checked as well. It is the responsibility of the registered guest to make sure all information is received, understood, and forwarded to any and all guests within their party who should require this information before our office closing hours.
ON CHECK-IN DAY, our staff will send ALL cabin information through email ONLY WHEN it is available for check-in; in other words, the cabin address, door code, etc. will NOT be sent before the DAY OF CHECK-IN, and ONLY AFTER we have received confirmation from our housekeeping team as well as our maintenance staff that the cabin has been completely cleaned, sanitized, and inspected prior to the guest(s) being granted access to the cabin. Any guest needing a physical copy of their check-in information at our office is asked to arrive between 3PM EST and the time of closing. Cabins cannot be prioritized for guests who are wanting to check-in earlier than 3PM, as each housekeeper is immediately sent to a cabin as guests are calling to check-out. We kindly ask that our guests wait patiently for their check-in emails to be sent to them, as we become aware of each cabin that is completed, or 3PM has arrived to provide a physical copy. Please be assured, our staff will send the cabin information as soon as they are confirmed “Ready”.
Check-out time is STRICTLY at 10AM EST. Due to policies mandated by our contracted housekeeping team, late check-outs are absolutely not an option, unless extenuating circumstances have surfaced, that have been discussed and approved by our office staff or our management team has given explicit permission to extend check-out time PRIOR to 10AM. If the check-out time of 10AM is not respected, a $100.00 late check-out fee is applied, after 10AM, for each additional hour guests stay in the cabin passed check-out time. In order to avoid any late check-out fees, please respect check-out time and call our office when leaving the cabin. Voicemails are acceptable forms of notice, should you depart from the cabin earlier than our open hours of operation or in the case of an unsuccessful connection between you and our office staff upon departure. If you would like to extend your reservation at the time of check-out, please contact our office before 10AM to verify availability and finalize this extension. Please keep in mind, no refunds will be given for early departures, for any reason, including but not limited to weather and/or road conditions.
Upon check-out, in order to assist our staff in turning over the cabin, in a timely manner, for the next guest(s), we ask that you adhere to the following check-out instructions:
❖ Place all dirty dishes in the dishwasher and turn it on the cleaning cycle.
❖ Pile all dirty towels in bathroom shower or Jacuzzi tub.
❖ Place grilling coals and/or firewood in the trash receptacles ONLY once they have cooled off.
❖ Set cabin thermostat to 68 degrees on ‘Heat’ mode during the Winter months OR 73 degrees on ‘Cool’ mode during all other seasons.
❖ Turn off all lights and appliances.
❖ Place all trash in outside trash receptacles.
❖ Ensure all doors and windows are locked.
The check-out instructions described above will be sent through email to every reserved guest, the day BEFORE their scheduled departure day. If you are a guest that does not have access to their email during travel, the check-out instructions will be located on the physical copy of your cabin information paper that was provided to you upon check-in.
“Pet-Friendly” truly means “Dog-Friendly”, and they are only accepted in our advertised “pet-friendly” cabins, accompanied with applicable pet fee. Cats and any exotic pets are NOT PERMITTED IN ANY CABIN, regardless of it being pet-friendly or not. There will be a $50, plus tax, pet fee for each pet 50 pounds or under and a $100, plus tax, pet fee for each pet over 50 pounds; 100 pound maximum weight limit per pet. No more than two pets allowed in any of our cabins. Due to potential maintenance calls or damages to the cabin, all pets MUST BE crated when alone in the cabin. If the cabin is found in disarray or any of our staff members are harmed during a service call by a pet that is not confined, that liability falls on the guests and charges, seen fit by management, will be applied to rectify any and all such incidences. Also, due to the dangers of future guest allergies and wear-and-tear/damages to non-pet friendly furniture, we do not allow pets in cabins that are not specified as “pet-friendly”. If we find you have brought a pet, without acknowledgement to our office or payment of the appropriate pet fee, you will automatically be charged DOUBLE the highest pet fee amount per pet.
“No-Show”/Early Departure Policy:
A “No-Show” is an automatic forfeiture of all charges. All monies taken will be kept by the company if proper cancellation procedures are not followed, regardless of the reasoning for the “No-Show”. If we have held a cabin for you, we have pledged that cabin and those dates to you, and you will be charged for the full reservation. Once the duration of a reservation has begun, if it is necessary for any guest occupying the cabin to leave before their scheduled check-out date, zero monies will be refunded for this instance, regardless of any and all reasonings for the early departure.
The reservation charges displayed during the booking process are processed through Airbnb for any cabin reserved through their website; the payment schedule described in previous sections of this Rental Agreement (Confirmation Payments, Final Payments, Cancellation Policy, and Guest Credits), DO NOT apply to Airbnb reservations. When selecting the amount of pets that will be occupying the cabin during your stay, Airbnb will automatically charge a $50 pet fee regardless of the number of pets being brought or their sizes. However, any additional pet fees needing to be charged per our pet policy stated in this Rental Agreement, will be requested through Airbnb before your arrival date. If additional pet fee charges or any other service fees/necessary miscellaneous charges, such as a late check-out fee or damage fee are applicable towards your stay, Airbnb will not charge this fee automatically. Instead, a payment request will be sent manually through Airbnb, by our office staff, to complete your reservation total or finalize your check-out charges, should they apply. Any fees requested to be paid before or on the day of arrival must be paid in full PRIOR to receiving access to the cabin. Any reservation cancellations that are requested by our guests will need to be communicated and processed through the Airbnb customer service side directly and not through our company’s office.
The maximum number of occupants are listed on each cabin description and it is important that our guests adhere to these maximums. Strict Tennessee Fire Codes prevent rental cabins from being overpopulated and if guests misrepresent the number of people in their group, the entire party will be asked to leave the cabin without a refund for the remaining days of the reservation. This offense is considered a fraud under the “Defrauding an Innkeeper” law of the State of Tennessee. The cabins are not to be used for parties or gatherings that exceed the sleeping capacity of the cabin.
Four Bedroom Cabins:
Our four bedroom cabins can be rented as a two bedroom cabin as well, only in the case of a last minute booking AND when another two bedroom is not available for the dates requested, upon manager consent. Due to having minimal four bedroom cabins, we reserve these cabins for guests who are utilizing the cabin in its entirety. If this cabin is rented as a two bedroom, please be assured that it will be reserved for you and your party alone, the additional two bedrooms that are not in use cannot be rented out to a different party as a separate reservation. The four bedroom cabins have the same layout as our two bedroom cabins with the difference being a lower level containing two additional bedrooms with attached bathrooms in each. There is a door with a keypad that separates the lower level from the rest of the cabin. If you have reserved one of these cabins as a two bedroom, and find the door unlocked upon arrival or at any point during your visit, we ask that you do not use the additional two bedrooms and immediately lock the door to assure that no other guest in your party accesses this level that was not reserved. If we find that you have used this level without reserving the four bedroom cabin, we will charge the credit card on file the current four bedroom rate and cleaning fee, plus applicable taxes, for your entire stay.
Panoramic View Cabin (4 Individually Rented Levels):
Panoramic View is a four story cabin that is advertised as a per floor, individually rented, 2-bedroom suite. All suites offer their own private entrances, with a shared outdoor staircase for all guests occupying the cabin to utilize as the only means in reaching the level their party has reserved. Please consider when reserving any of these suites that the walls, ceilings, and floors of this cabin were not engineered to be soundproof/noise cancelling, so just as a multifloored apartment or hotel room, there are honest chances of hearing the guests above and the guests below. As a result, when booking a suite in this cabin, we are not responsible for this circumstance should it arise and there will be zero compensation for any common disruptions experienced during your stay. Should any party occupying one of these suites request to move to another property under these circumstances, if a cabin is available to relocate to, zero refunds will be given for previous nights stayed as well as the cleaning fee for that suite. An additional cleaning fee, plus applicable taxes, as well as the potential of being charged higher nightly rates, plus applicable taxes, for the remaining nights, dependent on current rates for that specific cabin, will apply to be able to occupy a new property. Please reference the section of this Rental Agreement labeled “Noises and Large Group Gatherings”, located below, for more details on noise disturbances during our “Quiet Time” hours.
POSSESSION OF ILLEGAL DRUGS AND/OR ILLEGAL FIREARMS ARE PROHIBITED IN ALL CABINS OWNED AND MANAGED BY OUTRAGEOUS CABINS/COUNTRY PINES LOG HOME RESORT. IF YOU ARE FOUND TO HAVE EITHER IN YOUR POSSESSION OR ANY RESIDUE OF THESE ILLEGAL DRUGS, TANGIBLE OR ODOR WISE, ARE DISCOVERED, YOU WILL AUTOMATICALLY BE CHARGED A $250.00 FINE AND/OR ASKED TO VACATE THE PREMISES WITH ZERO MONIES REFUNDED FOR ANY REMAINING AMOUNT OF TIME RESERVED AND THE POTENTIAL OF FACING LOCAL PROSECUTION.
Any personal item’s left behind, lost, or stolen are the responsibilities of the guests. Although theft is rare, please lock your cabin to protect your property while away. Our company is not responsible for any theft incidences that could arise in direct result of the cabin being unlocked while unoccupied but reserved, at the time of the incident. Outrageous Cabins is also not responsible for any personal item’s left by a guest who stayed in or visited the cabin and did not take with them upon departure. Please check all drawers and cabinets, look under beds and all other furniture, and open the washer/dryer and closet doors to verify that all personal belongings are leaving with you. If any items are found in the cabin after check-out, they will be immediately stored in our “Lost and Found” and are held until the guests have claimed these items or until 30 days after checkout. If the items found in each cabin are depicted and requested to be shipped to the guests who left them, proper shipping information will be collected and our local shipping service will contact guest for payment information to use towards shipping charges. Any items that have been found, but not claimed by the guest within 30 days of their departure, will be disposed.
All of our rental properties are privately owned cabins. The registered guest agrees to indemnify the owner and Outrageous Cabins of any damages to the cabin which result from the renter’s occupancy, including furnishings and household items, and/or damages found upon arrival. The registered guest is the one who will be charged for any damages their group causes to the property. Neither the owner, nor Outrageous Cabins, will be responsible for accidents, injuries to guests, or for loss of money or valuables of any kind. The registered guest assumes full responsibility for any and all damages that their group causes or for any items found to be missing, belonging to the company, after their group’s visit. By accepting this reservation, it is agreed to by all members of the registered guests party that they are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premises.
Any cabin that is left unsecured by the guest, resulting in cabin items or property being stolen or damaged, will be the responsibility of the registered guest. He/she will incur the cost of replacing or the repairing of any items or property that are stolen or damaged that belong to the company; we are not responsible for personal belongings being damaged or stolen. If there are damages to the property or items within the property itself caused by any persons, full replacement charges will be the responsibility of the registered guest. Any theft, vandalism, or evidence of drug use will be photographed and reported to the police; litigation may follow.
Smoking cigars, cigarettes, vapes, or electric cigarettes are ONLY acceptable when occupying the outside decks of the cabin, however, it is absolutely PROHIBITED inside any of the cabins owned and managed by Outrageous Cabins. If any guests are found to have smoked in the cabin, whether there is left over residue discovered in the cabin or a potent odor when entering the cabin, the card on file will be charged a non-negotiable $250 fee for failure to follow our rental policies, as this will now require a special and lengthy cleaning for future guests occupying that rental property. Any guest that is forced to evict the cabin, will forfeit all monies paid and zero credits will be issued. Please remember that this Rental Agreement is considered a legal and binding contract agreed to upon booking any reservation, and therefore gives Outrageous Cabins the right to collect payment for damages and missing items.
A cleaning fee, plus applicable taxes, is charged towards every reservation for a full cleaning at the beginning of every guests stay. This cleaning also covers the hot tub cleaning, trash removal, and other necessary routine services. The total cleaning fee per cabin reservation is required to be paid; no portion of this fee can be removed regardless of certain amenities not being used, such as bedrooms, bathrooms, games, hot tubs, etc. We do not offer daily cleaning services during reservations; our housekeeping team will clean the cabin once our guests have officially checked out of their cabin at the end of their reservation period. For guests who are reserved equal to or greater than 5 consecutive nights in the same property, a hot tub ‘drain, sanitize, and refill’ service is available, upon request from the registered guest and accompanied with a $25.00 fee, plus applicable taxes, to provide this service. Without meeting the requirements just stated, this will not be an offered or complimentary service.
Each rental unit is stocked with an appropriate supply of bed linens, comforters, blankets, bath towels, hot tub towels, hand towels, and wash cloths based on the amount of people each cabin sleeps. A STARTER supply of bath soap, travel sized shampoos and conditioners, toilet tissue, paper towels, trash bags, dish soap, dishwasher detergent, and laundry detergent are also included in the rentals. All starter supplies are appropriately prepared according to cabin size; we do not provide extras after your check-in. If any additional supplies are needed during your stay, the guest is responsible to supply these items themselves. Keep in mind, every kitchen is fully stocked with pots and pans, utensils for cooking and grilling, plates, bowls, glasses, coffee cups, forks/spoons/knives, and baking sheets/mixing bowls.
Guests are expected to provide their own charcoal, fire starters or kindling for the outdoor grill, aluminum foil and/or plastic wrap, coffee filters, salt/pepper/spices/oil/butter for cooking, any food you would like to have at the cabin during your stay, additional laundry detergent, if you are expecting to wash multiple loads of clothes or towels, and firewood for any cabins with natural wood burning fireplaces.
Should any cabin lose power, please note that we DO NOT supply generators, flashlights, candles, etc. to use during that duration of time.
Our properties are all individually owned, but all are operated under the umbrella of Outrageous Cabins/Country Pines Log Home Resort, in which case, all cabins abide by general company standards, however, each cabin has their own decorative touch and some have completely different furniture all together. Suggestions are offered to owners; however, we do not require within reason, certain conveniences, or esthetics. Due to having various owners, certain cabin amenities and furnishings are subject to change or be replaced without notice or permission from our staff. We try our absolute best to have the latest furnishings, amenities and decorations advertised on our cabin pictures, but due to the owner’s influence, there are times when these factors can change and we cannot immediately advertise these modifications. We advise if any of our guests are particular with certain furnishings, amenities, or decorations displayed, to please call our office with any questions for verification. We are not responsible for any guest’s dissatisfaction of details of the cabin that are displayed online, that are not in the cabin currently. Compensation will not be considered under these circumstances.
Hot Tub Policy:
Our hot tubs are professionally cleaned and chemically treated after each guest. The registered guest who is responsible for the reservation and relaying Rental Agreement policies will have the responsibility of discussing our hot tub policy, including all potential hot tub hazards and rules, to the entire party.
Persons who have high blood pressure, skin sensitivities, allergies to any chemicals or tablets that could be used to treat or clean hot tubs, or any persons who are or might be pregnant are STRONGLY urged NOT to use the hot tub. If there are any doubts if it is safe for you to use the hot tub, please consult with a physician prior to using the hot tub. Keep in mind, hot tubs can also cause your blood pressure to rise if you have been drinking, we advise taking extreme precautions in this circumstance. Hot tub use is strictly at your own risk and Outrageous Cabins is not liable for any incidences or allergic reactions that may arise due to guest negligence or failure to abide by required and requested adherence to our policies and stated cautions.
Damages to Hot Tubs:
Hot tubs are inspected after each guest. It is imperative that soaps, bubble baths, bath oils, alcohol, cigarettes, food, children’s toys, etc., are kept out of and away from the hot tubs AT ALL TIMES. If there are remnants from any of these items, or items not stated but that can cause destruction of the tub, found around or in the hot tub, an additional cleaning/repair fee dependent on the severity of the findings, will be applied to the reservation total for a deep cleaning/intense repair of the hot tub. Please understand it is not as simple as just changing the water, as these substances will filter through the jets requiring either the replacement of broken jets, major repairs for clogged lines, and/or the need to replace motor or the hot tub in its entirety due to a complete system failure. The guest will be responsible for rectifying these damages as monetarily seen fit by the needs of the company and replacement of hot tub or parts.
Hot tub covers should be kept on the hot tubs whenever the tub is not in use. When removing the cover, please place it in a safe location, away from people and pets. Hot tub covers are easily damaged since they are largely constructed of a lightweight Styrofoam material to make them easier to remove, so please keep in mind, anyone sitting, standing, or walking on the tops of the covers WILL break these covers. We ask that you inspect your hot tub cover, upon arrival to the cabin, for any damages and advise our office of your findings. Any damages found on your departure, that was not reported to our staff upon your arrival, will be thoroughly inspected to assess damages and the amount to be charged for the fixing or replacing of the cover, regardless of fault falling on the previous guests or not.
While we aim to ensure the equipment in every cabin is in good working condition for every new guest, there are chances of appliances or amenities not working or breaking down completely at any point in time, without warnings or signs, even after pre-arrival inspections have taken place. Due to these unpredictable circumstances, please notify our office staff of any issues found, immediately, so we are able to send out our maintenance personnel to correct any issues. If a feature in the cabin is discovered by a guest to be “Out of Order” and is not reported immediately, but instead reported at a later period during the reservation or after departing from the cabin, compensation will not be considered towards any time before the instance was brought to our staff’s attention. If we are learning about any mechanical failures on the day of check-out or after all guests have departed from the cabin, compensation will not be considered or offered, due to the lack of reasonable time allowed to rectify any issues discovered.
We ask our guests to allow at least 24 hours for any problems to be fixed, in the undesirable case when specific parts or tools may be needed and may take more time to be acquired if none are in stock at that current time, or a special order needs to be made through a manufacturer and shipping times are unknown. For any work orders that demand outsourcing services, due to our personal maintenance staff being unavailable or requiring a designated specialist to resolve the work order, we do try our absolute best to get a technician out as soon as possible to fix those issues. We appreciate our guest’s patience and understanding in this matter, as we would be on a third party’s timeline at that point and cannot guarantee a specific timeframe for this assistance to be addressed and repaired.
No refunds or rate adjustments will be made for mechanical failures beyond our control; this includes hot tubs, jacuzzi tubs, fireplaces, appliances, public utility problems or weather conditions causing issues such as cable, satellite, Wi-Fi, or electric/water outages. Keep in mind, we also reserve the right to make any necessary cabin moves during a guests stay, due to certain mechanical failures or emergency occurrences requiring the property to be vacant.
Roads and Weather Conditions:
Mountain roads tend to be a bit treacherous and unpredictable, so we do highly recommend bringing a four-wheel drive vehicle should you have access to one, however, it is not REQUIRED as our cabins are located in resort settings where the roads are all wide, paved, and very well maintained. If the weather is calling for snow or ice, please be assured we have resort maintenance who will salt the roads for guests, so that entering and exiting the resort will not be a problem. In the off chance that snow or ice is not predicted in our area, but it is experienced, the resort staff does address the road conditions as quickly as possible for our guests. We do always encourage slow and extra cautious driving while navigating around the resort, especially during winter months and rainy days. Please understand, we do not refund for road or weather conditions that may hinder your stay.
Noises and Large Group Gatherings:
All registered guests and accompanied visitors are required to adhere to the “Quiet Time” hours of 10PM – 8AM while in the resorts. All of our cabins are located in a resort setting, meaning no cabin is secluded or far enough away from another cabin for others not to be disrupted if guests are being too rowdy, playing loud music, or causing any other unwarranted disturbances. With that being said, regardless of the time of day, we ask all guests to be respectful and courteous to all other visitors in the resort in general. Any noise complaints received will be addressed to that particular party and notated in their reservation as a warning. If a second complaint is brought to our attention, this will result in the immediate eviction of all guests occupying, as well as visiting the cabin, with zero monies refunded for any remaining amount of time reserved. Failure to vacate the property immediately will require management to follow with legal action.
Important Additional Contact Information:
(865) 453-5506 Call this number to request the service of Law Enforcement, Fire, or Ambulance personnel not relating to a life or death situation. However, if you or anyone in the surrounding area are experiencing a life or death emergency, please call 911 immediately, then notify the office at your earliest opportunity, so we are able to take any necessary actions.
(865) 453-2887 For any power outages experienced while out of our office hours of operation, call this number and there will be an automated recording that will ask you for your cabin address. From there, a notice will be sent to a technician and they will try to resolve the issue as quickly as possible. Power outages beyond our control, for example resort maintenance, bad weather, trees, or other forms of nature falling or disrupting electrical lines, etc., causing resort wide power outage, will result in zero eligibility for compensation, as this would not be directly caused by a failure of our cabins electrical system.
Starr Crest/Country Pines Resort Amenities:
Playground/Pavilion Area: Located in the Starr Crest Resort, the playground is open year round and is accompanied by a pavilion area that offers additional grills and multiple park benches for large gatherings. The playground offers swings, slides, monkey bars, and other fun extras. There is also a parking area that can be used for additional vehicles and guests who are bringing trailers. This area is a shared space in the resort and cannot be reserved in advance for a single guest and their party. Disclaimer: Outrageous Cabins does not own or have any authority over the playground/pavilion area and its availability; the resort is responsible for this amenity. With that being said, your reservation and amount paid is not affiliated with the playground/pavilion access, so we ask that you consider this feature as an added bonus when staying with us. No compensation will be given if the playground/pavilion is unavailable for any reason during your stay.
Community Pool: Located in the Starr Crest Resort, near the entrance to the resort, is where the pool can be found, which is open to resort guests ONLY. A key card or gate code is not required for entrance. Hours of Operation: 10AM – 7PM
Open from: Memorial Day Weekend through Labor Day Weekend – Depending on weather and/or resort leniency, the pool may open a little earlier or later in the year or could close a little later or earlier in the year; these are just general Open/Close timeframes the resort tends to follow. The HOA team does not provide additional information in regard to the opening and closing hours; they will not notify our company if they decide to open or close the pool earlier or later than the timeframe we describe above. We ask our guests to understand that we are not responsible for any parties depending on these hours to be guaranteed to have access to the pool during their stay, as we cannot guarantee an exact timeframe. Disclaimer: Outrageous Cabins does not own or have any authority over the pool and its hours; the resort is responsible for this amenity. With that being said, your reservation and amount paid is not affiliated with the pool access, so we ask that you consider this feature as an added bonus when staying with us. No compensation will be given if the pool is unavailable for any reason during your stay.
Additional Parking (Gravel Lot): Located in the Country Pines Log Home Resort, this gravel lot is generally used for our resort groundskeepers, however, we also guide our guests, staying in either resort, to this area for any additional parking needed. Availability is not guaranteed to any guest, as this space is on a ‘first come first serve’ bases. Please note that trailers are not allowed to be parked in any cabin parking lot, at any time, so this lot is available for any guests that are bringing trailers as well.
Guest feedback and suggestions are always welcome! Feel free to give our office a call at 865-366-7012 or send us an email at firstname.lastname@example.org at any point during or after your visit to provide helpful recommendations you think would benefit our future guests or our company’s daily operation. We continuously strive to grow in all aspects of this industry, so all ideas are genuinely appreciated and considered.